Hospital Policies

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, and we may occasionally delay appointment to accommodate them. We make a sincere attempt to see each client on time.

For your protection and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats must be presented in an appropriate cat carrier or on a leash.

For your convenience, drop-off appointments are available. A “drop off” means you could bring your pet at the time that works best for you and leave them with us for a couple of hours. Usually, we will ask you to drop off sometime in the morning so our veterinarians can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the veterinarian is done, she will give you a call to go over the diagnosis and give you discharge instructions.

For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings, and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, American Express, Care Credit, cash, and personal checks. For bills over $300, three months of interest-free financing is available through CareCredit. CareCredit applications can be approved while you wait or can be applied here.